At PetPhasia, we care about happy tails and satisfied humans! If you’re not completely thrilled with your purchase, we’re here to help.
Returns
- You may return most unused items within 30 days of delivery for a full refund or exchange (based on availability).
- Eligible items include: collars, leashes, toys, unworn pet clothing, unused grooming tools, beds, and travel accessories.
- Exceptions: For hygiene and safety reasons, we cannot accept returns on:
- Used grooming supplies
- Worn pet clothing
- Used bedding or travel accessories
Return Process
- Email us at [email protected] with your order number and reason for return to get started.
- Customers are responsible for return shipping costs unless the item was sent in error (wrong item, defective, etc.).
- Items must be returned in original packaging and securely packed to prevent damage during transit.
Refunds
- Once we receive and inspect your return, we’ll notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 7–10 business days. Timing may vary depending on your bank or credit card provider.
- Shipping fees are non-refundable.
Exchanges
- Need a different size or color? We’re happy to help, based on availability.
- You’ll be responsible for any price differences and shipping costs for both return and replacement items.
Damaged or Defective Items
- If your order arrives damaged, please contact us within 7 days of delivery at [email protected] with clear photos of the issue.
- We’ll arrange a replacement or full refund and cover any shipping costs related to the return.
Important Notes
- A valid proof of purchase (order number or confirmation email) is required for all returns, refunds, or exchanges.
- We reserve the right to refuse returns that do not meet our policy criteria.
